Mitr Phol Group Sustainability

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Key Stakeholders: Shareholders/ Customers and Consumers/ Government and Civil Society Sectors

Mitr Phol prioritizes product quality to ensure consumer confidence in using products under the Mitr Phol brand. The Company oversees the entire production process, from upstream to downstream, with great care, and consistently creates products to meet market demands and satisfy diverse, specific needs. Mitr Phol has also conducted research and development of new products to capitalize on opportunities arising from diverse consumer preferences.

2023 Target and Performance
Target
Performance
The sugar business's customer Net Promoter Score (NPS)
82%
80%

Management Approach

Product Safety Management

Product safety can impact consumer health and potentially lead to customer dissatisfaction, complaints, product recalls, or legal actions. These issues can also affect the Company's credibility, reputation, and image, and may result in consumer backlash, leading to loss of revenue and market share. Therefore, the Mitr Phol Group is dedicated to upholding standards and continuously improving the manufacturing process across the supply chain. Clear guidelines are established throughout the entire process. For instance, sugarcane farmers are encouraged to minimize the use of harmful chemicals and avoid GMO sugarcane while the Company also adheres to explicit food safety policy.

Mitr Phol has a food quality and safety policy in place to ensure operational efficiency across all its businesses. A dedicated department is responsible for quality control, inspecting product quality, ensuring compliance with international standards, conducting analyses, and devising plans to improve quality as agreed with customers. Furthermore, Mitr Phol Group has obtained international certifications in product safety and quality, covering the development and enhancement of quality management systems and food safety management from raw materials to production processes and delivery. These certifications include the Bonsucro Production Standard, Forest Stewardship Council™ Chain of Custody (FSCTM CoC), ISO 22000 Standard for Food Safety Management, Good Management Practice (GMP), Hazard Analysis Critical Control Point (HACCP), Food Safety System 22000 Certificate (FSSC 22000), and HALAL.

In 2023, 100% of the Company's production output was certified by independent agencies based on internationally recognized food safety management system standards.
2020*
2021*
2022**
2023**
The percentage of the Company's production certified by an independent third party based on internationally recognized food safety management system standards
(%)
100
100
100
100

* Data was collected from November 1 of the previous year - October 31st of that year.
** Data was collected from January 1st - December 31st of that year.

Health Product Development

Increasing consumer awareness about health and new scientific discoveries are key factors driving Mitr Phol's health and nutrition product development. Consequently, the Company has adapted to evolving customer needs and harnesses opportunities for the growth of healthy food, while contributing to the health improvement of the wider public.

Mitr Phol Sugarcane Research Center Co., Ltd., a subsidiary of Mitr Phol, has been conducting research and development on promoting sugarcane farming, developing sugar-related products and services, and creating high value added products from byproducts of the sugarcane and sugar industry to support sustainable development in the sugarcane and sugar industry. Health product development also falls within the company’s research scope, as follows:

  1. Crop Production focusing on applying interdisciplinary research and development to promote sugarcane farming and protection
  2. Sugar Technology and Specialty focusing on improving manufacturing processes, sugar-related products, and customer services for the Company's better product utilization and consumption
  3. Bio–based Chemicals and Energy focusing on utilizing resources derived from the sugarcane and sugar industry to produce high value added products


In addition, the Company has established the Research and Development Advisory Committee to oversee research plans for sugarcane, sugar, derivatives, and related products, as well as to seek new business opportunities. The committee also supervises the transfer of technology and knowledge acquired from research to employees and involved personnel, including cooperation with national and international organizations, research institutes, and academic institutions.Mitr Phol’s health products include: 

Mitr Phol's light sugar products

offer the combined benefits of granulated sugar and sweeteners. With a special dry blending process, these products deliver the same level of sweetness with 50% fewer calories.

The Fructo-oligosaccharide (FOS)

product under the Priva brand for general consumers and the Vallex brand is for industrial use. These products offer health benefits beyond dietary fiber, acting as prebiotics that aid in balancing the digestive system. They can be consumed directly or used as ingredients in food, beverages, dietary supplements, and animal feed. The products contain glycaemic index (GI), calorie content, and total dietary fiber levels that support the optimal functioning of the gut microbiome.

Customer and Consumer Satisfaction Survey Results

* Data was collected from November 1 of the previous year to October 31 of that year.
** Data was collected from January 1st - December 31st of that year.
*** The 2023 target is based on the average Net Promoter Score of comparable industries. 
**** In 2022, the sales and service strategies of the fertilizer business were adjusted. Therefore, data was not collected that year.

Related Policy and Statements

Quality and Food Safety Policy

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