Key Stakeholders: Shareholders, Farmers, Employees, Suppliers, Customers and Consumers, Communities,
Government and Civil Society Sectors
Mitr Phol recognizes that safety, occupational health, and a safe work environment are essential to operational excellence. They enhance operational efficiency, reduce workplace accidents and illnesses, support the well-being of all personnel, and lower related costs. The Company is committed to achieving its zero-accident goal through effective safety management and collaboration with all stakeholder groups to prevent and mitigate the loss of life and property. Mitr Phol has established comprehensive policies, standards, and management systems to promote, protect, and ensure the safety of all stakeholders.
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Target
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Performance
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Lost Time Injury Frequency Rate (LTIFR) for employees
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< 0.50 per 1 million hours worked
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0.45 per 1 million hours worked
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Lost Time Injury Frequency Rate (LTIFR) for contractors
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< 0.50 per 1 million hours worked
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< 0.49 per 1 million hours worked
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Promoting a culture of safety and occupational health, alongside a safe work environment is one of Mitr Phol's core priorities, enabling all stakeholders to work with confidence and well-being. The Executive Committee oversees and approves the Company's Security, Safety, Occupational Health, and Environment (SSHE) Policy, which serves as a guideline for management in implementing appropriate measures. The Company has also obtained ISO 45001:2018 certification from an independent external body, ensuring that policy-setting, governance structures, risk management, mitigation measures, and stakeholder communication channels are subject to systematic, continuous review and improvement in line with internationally recognized standards. The Safety, Occupational Health, and Environment function serves as the primary driver of safety and occupational health operations across the organization.
The Company has also established a process to identify hazards, assess risks, and investigate incidents in order to identify risks and opportunities across work processes, activities, and work-related areas, products and services, as well as significant contractors’ operations, including both normal and abnormal situations and emergencies. Based on these results, the Company formulates a risk management and mitigation plan to keep all significant risks within acceptable levels. To ensure current results, hazard identification and risk assessment are reviewed and updated annually, or whenever there are significant changes. Responsible personnel are appointed to implement and periodically monitor these plans. Should any activity or task be identified as posing a risk of harm, employees and supervisors are entitled to halt the operation and notify the relevant party for corrective action. In the event of an incident, a process of reporting, root cause analysis, corrective action, and follow-up is carried out to prevent recurrence, in accordance with Mitr Phol's Incident Management Standard. Insights gained from this process are used to continually enhance Mitr Phol’s occupational health, safety, and environmental management system.
The Safety, Occupational Health, and Environment Training Center (SHE Academy) serves as a key mechanism for elevating safety standards by delivering quality training in line with legal requirements and industry standards, conducting SSHE inspections and audits, and providing systematic consultancy services. Its key objectives are to:
Mitr Phol also provides comprehensive safety training for employees and contractors, covering both legally required topics and broader occupational safety knowledge, including ergonomics, occupational diseases, ISO 45001 requirements, first aid, and the use of Automated External Defibrillators (AEDs).
In addition, the Company promotes health risk reduction and accident prevention through year-round safety awareness activities, such as safe driving campaigns, road safety initiatives during the Songkran festival, Walk Rally activities, and Safety Day events.
At the same time, Mitr Phol systematically promotes fire safety knowledge among employees, covering relevant standards, the proper use of fire extinguishers, and extinguishing agents for lithium-ion battery fires to support the growing adoption of electric vehicles. The Company also communicates safety-related information and awareness messages to employees through the Mitr Sampan internal magazine.
Examples of Safety Training Activities for Mitr Phol Employees and Contractors
Mitr Phol leverages technology and innovation to enhance safety performance, both in creating a safe working environment and promoting safe behaviors among employees. These efforts help reduce risks and support the Company's Zero Accident goal. The Company continuously develops and adopts new tools, equipment, and operational systems, including the following initiatives:
Mitr Phol has implemented Artificial Intelligence (AI) technology to monitor safety helmet compliance among employees and contractors working within its facilities. With an accuracy rate of 95%, the system can capture images of non-compliant individuals and issue real-time alerts, enhancing safety monitoring and reducing the risk of workplace accidents.
Mitr Phol has implemented an integrated approach that combines area management with thermal detection cameras and drone-assisted monitoring in high-risk areas, such as bagasse storage piles, conveyor systems near cane leaf shredders, and bagasse dryers. The system provides continuous temperature monitoring and alerts personnel when abnormalities are detected, helping prevent fire incidents and enhance workplace safety.
To support the transition to electric forklifts as part of the Company's greenhouse gas reduction efforts and Management of Change (MOC) process, Mitr Phol has installed AVD (Aqueous Vermiculite Dispersion) fire extinguishers specifically designed for lithium-ion battery fires. This initiative helps mitigate potential fire impacts and strengthens emergency preparedness for electric vehicle-related incidents, enhancing the safety of employees and Company assets.
For further details on Mitr Phol Group's safety innovation initiatives, please refer to the Mitr Phol Sustainability Report 2025
Mitr Phol has continuously participated in the “Disease-Free, Safe Workplace, Healthy Body and Mind” project, led by the Department of Disease Control under the Ministry of Public Health. The project promotes the establishment of health, safety, and environmental management policies, covering disease prevention and control, injury prevention, and environmental health. These policies are communicated to all employees.
In addition, Mitr Phol has established a Safety, Occupational Health, and Environment Committee to encourage employee participation and strengthen collaboration between the Company and its workforce. The Company also monitors and evaluates implementation outcomes to drive continuous improvement and expand related initiatives.
In 2025, Mitr Phol joined the Ministry of Labour and 18 leading organizations in pledging a commitment to promote a safety culture. The initiative aims to strengthen engagement among executives and employees at all levels in fostering a culture of safety, with the goal of reducing workplace injuries and fatalities.
Security, Safety, Occupational Health, and Environment Policy
