Mitr Phol conducts business based on a Creating Shared Value approach, ensuring that the Company’s growth is achieved alongside the sustainable development of society and the environment. Respect for human rights is a fundamental principle that fosters trust and confidence among all stakeholder groups. The Company conducts Human Rights Due Diligence (HRDD) to identify, assess, and manage human rights risks and impacts arising from its operations and activities throughout the value chain.
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Target
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Performance
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|---|---|---|
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Handling of Human Rights Complaints
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100%
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100%
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Percentage of employees from operational staff to executive management
completing training on Fundamental Human Rights. |
100%
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90.55%
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Remark: No Indigenous Peoples have been identified within the Company's areas of operation.
Mitr Phol’s Website
Post
Corporate Governance Department, Mitr Phol Sugar Corp., Ltd. (Head Office), 3rd Floor, Ploenchit Center, 2 Sukhumvit Road, Khlong Toei, Bangkok, 10110
Other channels
Other channels that complainants find suitable and convenient for them
After receiving complaints regarding human rights violations, the Company will conduct a thorough and transparent investigation. If it is determined that the Company's operations have contributed to or caused a violation, appropriate remedies will be provided to affected parties based on the specific circumstances and nature of each case. Employees found to have violated human rights will be considered in breach of the Company's Code of Conduct and will be subject to disciplinary action, which may include suspension, wage deductions, dismissal, and legal penalties if the actions are deemed unlawful.
Mitr Phol has continuously promoted awareness and positive behaviors with respect to human rights. The Company has adopted human rights-related policies, including a Diversity, Equity, Inclusion and Belonging Policy, and communicates these through various channels. Training programs covering human rights principles are also provided to build understanding of fundamental rights, freedoms, responsibilities, and human rights laws, including respect for human rights in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGPs).
In 2025, the Company delivered two fundamental human rights training courses: (1) Rights, Freedoms and Human Responsibilities, and (2) Responsible Business Conduct and Respect for Human Rights in line with the UNGPs. A total of 4,343 employees completed the training and passed the assessments, representing 83.76% of all participants. The Company also conducted a Labour Relations Management training programme for Human Resources personnel to strengthen and refresh their knowledge of labour laws, labour protection, and good labour practices, enabling them to effectively apply this knowledge in their work. Participants were required to pass a post-training assessment against established criteria. In addition, the Company plans to periodically review and reinforce labour law knowledge among trained employees to support continuous professional development.
Mitr Phol collaborates with customers to promote human rights awareness through various initiatives. In 2025, the Company conducted awareness-raising activities on human rights and labor rights for sugarcane farmer suppliers in areas surrounding Mitr Phol Sugar Mill in Suphanburi Province. The activities aimed to enhance understanding of labor laws, the proper use of personal protective equipment (PPE), and appropriate chemical management practices. Information on grievance channels provided by Mitr Phol and the Department of Labour Protection and Welfare (DLPW) was also communicated. Post-activity assessments indicated that participating farmers had improved knowledge and understanding of these topics, as well as greater awareness of the available grievance channels. The Company will continue collaborating with customers to advance human rights initiatives on an ongoing basis.
