Employee Management

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Key Stakeholders: Shareholders, Customers and Consumers, Employees, Government and Civil Society Sectors

Mitr Phol recognizes that employees are valuable resources and key drivers of the organization's progress toward its goals. Effective employee management enables employees to collaborate productively and while promoting their well-being, while embracing individual differences and diversity helps cultivate an open and flexible corporate culture that encourages active participation in value creation and organizational growth.

2025 Target and Performance

Indicators	Target	Performance
Level of employee engagement	80%	90.60%
Percentage of labor costs to total costs*	6.4%	6.8%
Employees passing post-training knowledge and skill assessments (%)	80%	100%
Employees able to apply knowledge in their work (%)	80%	80%
Remark: *The percentage of labor costs to total costs is based on data compiled from the Sugar and Energy businesses.

Management Approach

Employee Management Strategy

Mitr Phol strategically designs employee experience for management flexibility and responds to the changing expectations of the artificial intelligence (AI) and digital tools to enhance operational agility and accuracy. In addition, the Company fosters an environment that supports employee capability development, strengthens employee engagement, and drives productivity to achieve the Company's goals effectively.

Employment and Working Conditions Policy

The Company is commited on placing the utmost importance on strict compliance with labor protection laws regarding employment, wages, working hours, and other terms and conditions of employment. The Company ensures that employees receive fair and adequate compensation, including consideration of living wage standards. Guidelines for employees have been established to set out the employment and working conditions policy, ensuring that employees are provided with a suitable and legally compliant working environment. This policy is communicated to employees on their first day of employment, and it can be accessible at all times. It covers the following aspects of employment and working conditions:

The determination of working hours of not more than 48 hours per week, overtime, and rest periods is in accordance with legal requirements, with an effective working hour recording system that enables monitoring at all times. Working hours are audited monthly to ensure that employees receive wages and overtime correctly through the Payroll system.
Weekly days off and public holidays are provided, with advance notice. Annual vacation leave is provided at least at the statutory minimum and increases with length of service. Employees receive regular pay during such leave. In addition, the Company has a system to monitor and notify employees of their annual leave entitlement.
In the event of termination, the Company will provide advance notice in accordance with applicable law.

Mitr Phol ensures effective policy implementation by overseeing employment practices that are fair and compliant with applicable laws, including the control of overtime and leave entitlement management. Working hours and overtime are recorded through the Company's system, which notices employees to their remaining annual leave balance. Supervisors and the Human Resources Department audit these records to ensure employees receive full wages and overtime pay through the Payroll system. The Company continues to communicate with employees through training on labor rights and welfare, alongside a direct communication channel to the Human Resources Department for inquiries or feedback.

The Company has applied artificial intelligence (AI) to develop an HR chatbot that enables employees to access HR-related information, such as employee benefits, independently through a 24-hour self-service platform. This provides a convenient, fast, and confidential channel for obtaining information, while enabling HR personnel to focus on other responsibilities. Currently, more than 2,200 employees have used the service.

Employee Capacity Development Plan

MITR beyond Reskill-Upskill-Future Skill Program

Mitr Phol has designed training programs to develop the skills and knowledge of operational-level employees and above, including executives at all levels, on topics relevant to the current context covering basic finance, digital literacy, and sustainability. The training is delivered through the Mitr Phol Learning Digital Platform, with outcomes assessed through post-tests, lesson summaries, and knowledge-sharing through the Learning Community.

In 2025, a total of 4,343 employees completed the program and passed the assessments, representing 83.76% of total employees participating in the program.

Global Leadership Development Program (GLDP) 2025

The GLDP program focuses on developing leadership for employees at officer-level, supervisors, and managers, to prepare them to effectively navigate diverse global challenges. The program aims to build a deep understanding of business operations, global shifts, strategic planning, and innovative thinking to drive new S-Curves and create business growth opportunities at the international level. Additionally, employees are also encouraged to exchange experiences and insights through networking and team building. In 2025, a total of 79 employees participated in the program, with 9 project ideas. If successfully implemented, these projects are anticipated to generate overall returns of over 2,215 million baht for the Company.

People Capability Development Program 2025

This program aims to develop leadership, equipping participants with the knowledge and capabilities needed to earn the respect of their subordinates and team members, which will lead to effective resource management and maximize operational efficiency of each unit. The project consists of two training programs:

MITR Beyond Innovation Awards 2025

To foster a culture of innovation across the organization, Mitr Phol organizes the Mitr Beyond Innovation Awards annually, encouraging employees at all levels to continuously learn, innovate, and transform new ideas into practical solutions. This contest serves as a key mechanism for driving the Company toward sustainable growth. Project development is guided by internal experts from various departments, including the Digital & Technology Transformation Unit, and coached by external referees with extensive experience in innovation, digital technology, and organizational transformation. In 2025, employees submitted a total of 435 innovations, which are expected to generate more than THB 11,000 million in revenue and cost savings. This achievement reflects the Company's commitment to empowering employees to drive innovation, enhance operational efficiency, create new products and services, and develop new business ventures that support long-term organizational growth.

Promotion of Diversity, Equity, and Inclusion

The Company has established the Diversity, Equity, Inclusion, and Belonging Policy* to promote an open work environment that embraces diversity and empowers all employees to reach their full potential, grounded in the principles of Diversity, Equity, Inclusion, and Belonging (DEI&B). The Company communicates and builds understanding of these principles through various channels to ensure that the Board of Directors, executives, and employees across Mitr Phol, ensuring that these principles are understood and put into practice.

Education on Preventing Discrimination and Harassment in the Organization

Mitr Phol provides training in preventing discrimination and harassment in the organization to contractual employees, temporary employees, permanent employees, and executives across Mitr Phol Group. The training covers bullying, power harassment, sexual harassment, and relevant laws. It aims to raise awareness and prevent actions or behaviors that may constitute abuse or harassment. In 2025, A total of 380 employees participated in the training. The Company also provides channels for reporting discrimination or harassment in accordance with its Whistleblowing Guideline . These guidelines cover the scope and procedures for handling complaints, protection of complainants, and confidentiality. This ensures that discrimination and harassment within the organization are prevented and addressed through appropriate processes.

Promotion of Equal Employment Opportunities

Mitr Phol believes in the value of people and employs persons with disabilities in positions that match their abilities, with priority given to hire local residents. The Company also supports the formation of disability clubs to build networks and expand career opportunities for other persons with disabilities within the communities.

In 2025, the Company provided employment opportunities for 89 people with disabilities. Part of this employment reflects the Company's concept of maximizing employment potential for people with disabilities by reinvesting tax savings to further expand employment opportunities in the area.

Welfare Arrangement

Mitr Phol strives to enhance the quality of life for all employees and to promote a healthy work-life balance. Therefore, the Company has established a Labor Welfare Committee composed of elected employee representatives through a transparency election process. These representatives act as intermediaries, communicating employees' welfare needs to the Company while also proposing, monitoring, and overseeing welfare initiatives regularly. The Company offers a range of welfare benefits that go beyond the minimum legal requirements to employees equally, including;

Financial Support

Food and accommodation benefits for employees working at factory sites.

Allowances for housing rental, electricity, marriage, and funeral expenses.

Financial assistance for employees affected by disasters, including repair costs, temporary accommodation expenses, and special interest-free loans.

Funds, including the Social Security Fund, Compensation Fund, Provident Fund, and Employee Loan Fund.

Life and accident insurance

Employee card benefits, such as discounts on accommodations at hotels specified by the Company

Healthcare Support

Annual health check-ups and provision of medical care in the workplace

Reimbursement of medical expenses with additional support for the treatment of serious illnesses.

Reimbursement for dental care and essential vaccinations.

Exercise facilities, including a fitness center at the head office and sports facilities at factory sites.

Discounts for health care and dental care at various hospitals.

Family Benefits

Pregnant employees are entitled to 120 days of maternity leave, 60 days of which are fully paid, along with access to a lactation room. Male employees can take 15 days of paternity leave to support their spouse during childbirth.

Special leave for graduation, marriage for all employees regardless of gender, and bereavement.

Reimbursement of outpatient medical expenses for employees' family members.

Transportation service for employees' children between school and employee housing.

Tuition assistance for employees' children from primary school through bachelor's degree level.

Other Benefits

Flexible working hours to promote work-life balance.

Employees are allowed to work from home (WFH) under the company’s guidelines.

Support for employee clubs to encourage shared-interest activities and employee engagement.

Review and adjustment of the salary structure and starting rate, together with the provision of cost-of-living allowances, to help ease employees' cost-of-living burdens and ensure an appropriate living wage.

Retirement benefits include:

Continued healthcare support for two years following retirement.
Retirement financial planning training, along with life and accident insurance coverage for two years following retirement.

Health Promotion Activities for Employees

The Mitr Phol Live well+ Program was established to support the physical and mental well-being of employees, both at work and in their personal lives. The program focuses on development in four areas:

Physical Well-being: The Company promotes employees’ physical well-being through activities such as exercise programs, sports competitions, and annual health check-ups. The health check-up results are analyzed to design appropriate health initiatives, alongside providing knowledge on self-care to prevent illness.
Mental Well-being: The Company supports the mental and emotional health of employees by promoting relaxation, building knowledge and awareness of mental health, and providing counseling to help reduce stress. The program also encourages a positive mindset and manages their own mental well-being mental well-being.
Social Well-being: The Company fosters positive relationships between employees and the community through social contribution initiatives, volunteer activities, and employee engagement events such as the "Feedback is a Gift" initiative and blood donation activities, which aim to strengthen unity and create value for society.
Financial Well-being: The Company supports employees in their financial security through financial education, personal financial health assessments, savings promotion, retirement planning, and debt management counseling.

Compensation and Benefits Management

The Company establishes clear and transparent criteria and processes for evaluating performance and determining compensation for employees and executives. These are aligned with the Company's strategic direction, short- and long-term goals, and organizational and individual performance. The Human Resources Management Committee and the Corporate Development and Remuneration Committee oversee compensation policies, compensation structures, welfare programs, and other benefits, including the annual review and adjustment of salaries and benefits based on business performance, economic conditions, living wage standards, and factors affecting the industry labor market. This helps ensure that employees receive fair and adequate compensation while maintaining the Company's competitiveness in the labor market.

In addition, the Company emphasizes performance-based pay regardless of gender, with clear criteria communicated to employees. The Company also conducts an annual review and analysis of the gender pay gap. In 2025, the average compensation ratio of female to male employees at the management level was 1:1.07.

Mitr Phol has established annual performance indicators for evaluating the performance of executives and employees, aligning employee contributions with the Company's goals and growth ambitions. Compensation is linked to Key Performance Indicators (KPIs) across two main categories:

Value Creation Performance: Assessment of achievements aligned with the Company's annual business objectives.
Key Future Value Drivers: Assessment of performance that contributes to the Company's long-term sustainable growth.

Promotion of Employee Engagement

Mitr Phol conducts an annual employee engagement survey to gather employee feedback and continuously enhance its employee engagement and people management practices in line with evolving workplace expectations. The survey covers topics such as stress management, recognition, and basic support, and consists of the following four categories:

Basic Needs: Employees are provided with the information, tools, resources, and other necessities required to perform their duties effectively, while having a clear understanding of the Company's expectations.
Individual Contribution: Employees' happiness and job satisfaction are assessed through engagement surveys, including opportunities to demonstrate their capabilities and receive recognition and appreciation from supervisors and colleagues.
Teamwork: Employees feel accepted, valued, and a sense of belonging within their teams and the organization, supported by positive relationships with colleagues and a clear understanding of how their work contributes to organizational goals.
Career Growth:Employees receive regular feedback, guidance, and opportunities for learning and skill development to support their professional growth.

Related Policy and Statements

Diversity, Equity, Inclusion,and Belonging Policy
(DEI&B)

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