Mitr Phol Group Sustainability

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Key Stakeholder: Shareholders/ customers and Consumers/ Employees/ Government and civil society sectors

Mitr Phol recognizes that employees are valuable resources and key drivers of the organization's progress toward its goals. Effective employee management, commitment to diversity and inclusion, and employee engagement are essential to Mitr Phol's success and sustainable growth. Efficient management enables employees to collaborate productively and with a sense of happiness. At the same time, embracing diversity and promoting inclusion helps cultivate an open and flexible corporate culture that encourages active participation in value creation and organizational development.

2024 Target and Performance
Target
Performance
Level of employee engagement
4/5
(Equivalent to 80%)
4.5/5
(Equivalent to 90%)
The percentage of labor costs to total costs.
6.0%
6.1%
Employees passing post-training knowledge
and skill assessments
Greater than or Equal to
80%
95%
Employees able to apply knowledge in their work
Greater than or Equal to
70%
80%

Management Approach

Employee Management Strategy

Defining clear and effective employee management strategies enables employees to work efficiently and remain adaptable to change while supporting the organization in achieving its goals. To enhance agility, the Company has adopted a more agile working model, the "Agile Organization," which allows for timely and responsive operations through various initiatives. The Company also promotes understanding and cultivates an Agile mindset among employees, empowering them to apply it in their work based on four core principles:

Encouraging collaboration in the workplace

Prioritizing practical outcomes

Striving to meet customer needs.

Recognizing and adapting to changes

Each business group has integrated this working model into its operations, while also encouraging the sharing of real experiences among employees across departments. Additionally, the use of Objective and Key Results (OKRs) has been introduced to align business goals with both individual and team performance. The expected outcomes include:

Employment and Working Conditions Policy

The Company places the utmost importance on strict compliance with labor protection laws regarding employment, wages, working hours, and other terms and conditions of employment. Guidelines for employees have been established to set out the employment and working conditions policy, ensuring that employees are provided with a suitable and legally compliant working environment. This policy is communicated to employees on their first day of employment, and it can be accessible at all times. It covers the following aspects of employment and working conditions:
  • The determination of working hours not exceed 48 hours per a week.​ Rest periods and overtime arrangements are established in accordance with legal requirements, including payment to employees for overtime work, with monthly monitoring of working hours through the time-recording card scanning system.
  • Weekly days off and public holidays are provided at least at the statutory minimum, with advance notice. Annual vacation leave is provided and increases with length of service. Employees receive their regular pay during such leave. The company uses human resource software and dedicated personnel to monitor employees’ annual leave usage and notify them if they have not taken their entitled leave.
  • In the event of termination, the Company will provide advance notice in accordance with applicable law.

Employee Capacity Development Plan

Mitr Phol has designed and developed training programs that build both job-specific expertise and well-rounded complementary skills, tailored to the needs of a diverse workforce. These programs are designed to align with the Company's business objectives and to strengthen adaptability to change. The employee capacity development plan has been continuously implemented.

MITR beyond Reskill-Upskill-Future Skill Program

Mitr Phol has continued to implement the MITR Beyond: Reskill - Upskill - Future Skill Program to develop a wide range of skills for employees and executives at all levels. The program focuses on strengthening leadership skills and building knowledge in areas such as digital technology, artificial intelligence (AI), data-driven organizational practices, and Environment, Social, and Governance (ESG) principles. Delivered through the Mitr Phol Learning Digital Platform, the program's outcomes are assessed through post-tests, learning summaries, and opportunities to apply new knowledge in the workplace. Employees are also encouraged to exchange experiences and insights through a Learning Community. A total of 4,021 employees, or 81%, have completed the program and passed the assessments.

Global Leadership Development Program (GLDP) 2024

The GLDP program focuses on developing future leaders by unlocking their leadership potential and preparing them to effectively navigate diverse global challenges. Employees are also encouraged to exchange experiences and insights through networking and team building. The program has a process to foster a deep understanding of business operations, global shifts, strategic planning, innovative thinking, and an entrepreneurial mindset, critical capabilities for driving new S-Curves and generating growth opportunities for the Mitr Phol Group. This leadership development approach aims to support the Group's global expansion while building organizational trust and credibility in a sustainable and effective manner. The program's development focuses on the following core areas:

GLDP 2024’s Target Groups

In 2024, 80 employees participated in the program, generating 10 project ideas. If successfully implemented, these projects are anticipated to generate approximately 2.25 billion baht in revenue and reduce costs by around 354 million baht, resulting in a total revenue of approximately 2.6 billion baht for the Company.

People Capability Development Program 2024

This program aims to develop leadership skills tailored to each role level, equipping participants with the knowledge and capabilities needed to earn the respect of their subordinates and close team members, which will lead to effective resource management and maximize operational efficiency of each unit. The project consists of two training programs:

MITR beyond Innovation Awards 2024

To foster the development of innovation, a core value of the MITR Beyond Culture, Mitr Phol organizes the Mitr Beyond Innovation Awards. This contest encourages employees to dare to develop, innovate, and put their ideas into action. This contest encourages employees to boldly develop, innovate, and put their ideas into action, guided by internal experts such as the Digital & Technology Transformation unit, and coached by referees with profound experience in innovation and digital technologies. In 2024, Mitr Phol's employees from all business groups submitted a total of 517 innovations. The contest consisted of 2 rounds: Transformation Idea and Champ of the Champs. Awards are given to innovations that significantly improve work processes, create new products and services, and develop new business ventures within Mitr Phol to create value and sustainable growth for the organization.

Innovation projects submitted in 2024 collectively led to an estimated revenue increase of approximately 2.95 billion baht and cost savings of around 11 million baht.

Education on Preventing Discrimination and Harassment in the Organization

Mitr Phol is committed to fostering a safe work environment free from discrimination and harassment, including power harassment and sexual harassment, and to promoting fair and equitable treatment of others. In 2024, Mitr Phol has planned training to provide contractual employees, part-time employees, employees and management at all levels across the Mitr Phol Group with knowledge on preventing workplace harassment through the Mitr Phol Learning Digital Platform. This aims to raise awareness and prevent actions or behaviors that could pose a risk of constituting abuse or harassment. The Company also provides a channel for reporting matters related to discrimination or harassment through designated complaint mechanisms, in accordance with the Whistleblowing Policy that cover scope, procedures, protection and confidentiality. This is to ensure that the prevention and resolution of discrimination and harassment within the organization are managed in line with established processes.

Promotion of Diversity, Equity, and Inclusion

Mitr Phol is committed to creating a positive employee experience by fostering an open and inclusive work environment that embraces diversity and empowers all employees to reach their full potential. This commitment is grounded in the principles of Diversity, Equity, Inclusion, and Belonging (DEI&B) Policy, which apply to the Board of Directors, executives, and all employees. The Company emphasizes embracing diversity and ensuring equal treatment, and it consistently communicates these principles to raise awareness. It also fosters a workplace atmosphere that values employee participation while cultivating a sense of belonging. These efforts help build trust, boost morale, and enhance work efficiency. Moreover, they play a vital role in driving innovation, adding value to the Company's products and services, and contributing to sustainable organizational growth.

Support for Persons with Disabilities

Mitr Phol places great importance on supporting people with disabilities by providing employment opportunities, particularly for local residents in communities surrounding its operations. The Company aims to create jobs, build careers, generate income, and improve the quality of life for community members, while also fostering strong, positive relationships with the local community. Through the "Sustainable Communities with Disability Empowerment" program, Mitr Phol hires people with disabilities from the community, enabling them to take part in community development work. This program also helps strengthen the local economy by allowing people with disabilities to earn an income and become more self-reliant. In addition, the Company supports the formation of disability clubs to further expand career opportunities for other persons with disabilities within the subdistrict.

In 2024, Mitr Phol provided employment opportunities for 87 people with disabilities. Of these, 17 were employed within the organization, 50 contributed through community-based roles, and 20 were in the process of recruitment. The Company reinvests tax savings to further expand employment opportunities.

Mitr Phol received the "Excellence" Award in 2024 in the category of Organizations Supporting Persons with Disabilities

from the Department of Empowerment of Persons with Disabilities, the Ministry of Social Development and Human Security. The award recognizes organizations that consistently support the well-being of persons with disabilities.

Welfare Arrangement

Mitr Phol strives to improve the quality of life for all employees and to promote a healthy work-life balance. Therefore, the Company has established a Labor Welfare Committee composed of elected employee representatives. These representatives act as intermediaries, communicating employees' welfare needs to the Company while also proposing, monitoring, and overseeing welfare initiatives regularly. The Company offers a range of welfare benefits that go beyond the minimum legal requirements, ensuring that all employees receive fair and equitable support in various aspects
without discrimination.​

Financial Support

  • Allowances, such as scholarships for children of employees, housing allowances, wedding aid and funeral allowances
  • Funds including the social security fund, the compensation fund, the pension fund, and the loan fund
  • Employee card benefits, such as discounts on accommodations at hotels specified by the Company

    • Healthcare Support

  • Annual health check-ups and provision of medical care in the workplace
  • Reimbursement of medical expenses for outpatient and inpatient care, with additional support for the treatment of serious illnesses
  • Reimbursement for dental care and essential vaccinations, such as hepatitis B and seasonal flu vaccinations
  • Support for various forms of physical activity, including a fitness center at the head office and a sports field at the factory for employees
  • Employee card benefits: discounts for outpatient and inpatient care and dental care at designated hospitals to reduce employee healthcare costs

    • Family Benefits

  • Pregnant employees can take 98 days of maternity leave, with full pay for 45 days, and access to a lactation room.
  • Reimbursement of outpatient care expenses for employees’ family members.
  • Transportation service for employees' children between school and home.
  • Subsidies for the tuition fees of employees' children at the primary, secondary, vocational, higher vocational/undergraduate diploma, and university levels.
  • Leave provisions to allow employees to take care of and be present during important family moments, such as marriage leave (regardless of gender), leave to care for a spouse during childbirth, and leave for funeral arrangements.

    Mitr Phol has a policy to support the education of employees' children by awarding scholarships to those with strong academic performance, helping to ease the financial burden on employees' families. The Company has been awarded these scholarships annually since 2010, marking 14 consecutive years of support.

    In 2024, a total of 421 scholarships were granted at both pre-bachelor's and bachelor's degree levels, totaling over 2.63 million baht.

    • Other Benefits

  • Employees can manage flexible work arrangements, such as working from home, part-time working, and flexible working hours. They can choose their start time between 7:30 AM and 9:30 AM. Employees can discuss and seek approval from their supervisors, who will consider and approve based on suitability.
  • Retirement benefits include:
    • Training on financial planning for retirement to ensure a happy retirement.
    • Mental and social care, with meetings and social events organized at appropriate times.
    • Two years of continuous health care support from the retirement date.
    • Life insurance and accident insurance coverage for two more years from the retirement date.
  • Review and adjustment of the  Salary Structure  and starting rate, and provision of a cost-of-living allowance, to ensure that workers have a sufficient living wage to cover necessary expenses.

    • Health Promotion Activities for Employees

    Mitr Phol places great importance on supporting and promoting the well-being of its employees both at work and in their personal lives. Thus, the Company has launched the Mitr Phol Live well+ program, which focuses on development in four areas:
    1. Physical Well-being: The Company promotes proactive physical health care for employees to ensure their well-being both now and in the future through health education, disease prevention activities, sports clubs, exercise programs, vaccination campaigns, and other wellness initiatives.
    2. Mental Well-being: The Company supports employees in managing and adapting to life's changes and challenges through stress management training, activities promoting workplace happiness, initiatives to cultivate psychological safety, and training courses on workload management to help employees effectively handle their responsibilities.
    3. Social Well-being: Mitr Phol fosters positive relationships among employees, as well as with their families, friends, and the broader community. Activities focus on building healthy interpersonal connections, organizing employee engagement events, and promoting community service initiatives both within and outside the organization.
    4. Financial Well-being: Mitr Phol supports employees in developing financial management skills and building long-term financial security through a variety of initiatives, including training on budgeting, investing, and retirement planning, guidance on side income opportunities, and debt management counseling.

    Employee Engagement Activities

    Mitr Phol regards its employees as valuable assets, thus placing a strong emphasis on creating a positive workplace experience and fostering engagement. The Company regularly conducts an annual employee engagement survey to analyze, develop, and improve employee care methods in alignment with modern working conditions. Employee engagement questions consist of four categories as follows:
    1. Basic Needs:  Provision of information, tools, resources, and other necessities needed to perform
      duties effectively, as well as what is expected by the organization.
    2. Individual Contribution: Opportunities to demonstrate abilities and receive recognition, praise, appreciation, and acknowledgement from supervisors and colleagues to improve effectiveness and achieve expected results .
    3. Teamwork: Employees feel accepted, heard, and valued as part of the team and the organization, supported by positive relationships with colleagues, all of which significantly enhance employee engagement.
    4. Career Growth: Employees receive feedback and advice to help them improve and develop their work, including learning and skills development opportunities.

    The Results of the 2024 Employee Engagement Survey

    Employee Management Awards in 2024

    Related Policy and Statements

    Diversity, Equity, Inclusion,and Belonging Policy (DEI&B)

    View

    Mitr Phol Group Sustainability
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